Health Promoter III (Community Health Worker)

Looking for a way to influence the health and healthcare of many?

 

If so, we’d love to hear from you! Our mission-driven organization is focused on the“Triple Aim” – Better Health, Better Healthcare and Lower Costs to individuals and their families who participate in our health plans.

 

UNITE HERE HEALTH serves 190,000+ workers and their families in the hospitality and gaming industry nationwide. Our desire to be innovative and progressive drives us to develop impactful programs and benefits designed to engage our participants in managing their own health and healthcare. Our vision is exciting and challenging. Please read on to learn more about this great opportunity!

 

Key Attributes:

 

·       Integrity – Must be trustworthy and principled when faced with complex situations

·       Ability to build positive work relationships – Mutual trust and respect will be essential to the collaborative relationships required

·       Communication – Ability to generate concise, compelling, objective and data-driven reports

·       Teamwork – Working well with others is required in the Fund’s collaborative environment

·       Diversity – Must be capable of working in a culturally diverse environment

·       Continuous Learning – Must be open to learning and skill development.  As the Fund’s needs evolve, must be proactive about developing new areas of expertise

·       Lives our values – Must be a role model for the Fund’s BETTER Culture and Mission (Better, Engage, Teamwork, Trust, Empower, Respect)

 

UNITE HERE HEALTH is seeking a Bilingual Chinese (Cantonese) Health Promoter (Community Health Worker) for our Boston office. Our ideal candidate is passionate about social justice, working with a diverse, working class population and has experience in at least one of the following fields: healthcare, customer service, community education and/or service sector labor unions.

 

Job Duties

·   Conducts proactive education and advocacy via phone, email, text and in person

·   Meets with, educates and motivates participants regarding participation in Fund programs and care coordination designed to improve health outcomes

·   Recruits participants into Fund self-management programs (individual and group); follows up with participants to ensure maximum participation

·   Coordinates with contracted Case Management partners and community resources to ensure appropriate services are attained for high need participants

·   Meets with participants at their worksite, home, union office and places where they receive medical services

·   Reviews data to determine priority targets for program outreach

·   Promotes COVID-19 vaccine and educates participants about vaccine importance, benefits, and efficacy and addresses hesitancy

·   Promotes other vaccines as needed

·   Educates and assists participants losing coverage to find alternative forms of coverage

·   Identifies, recruits and trains participant leaders to expand participation in these programs through peer-to-peer outreach

·   Documents work and outcomes in CarMa, the Fund’s in-house participant engagement tracking software

·   Provides input to management regarding participant experience and concerns identified through interactions with participants

·   Performs special projects as requested by Fund Management

·   Drives on Fund Business and/or authorized to drive a Fund-owned or leased vehicle

·   Sets goals and achieves measurable results

·   Contributes ideas to plans and achieving department goals

·   Performs other duties as assigned within the scope of responsibilities and requirements of the job

 

Qualifications

Years of Experience and Knowledge

·   2 ~ 3 years of related experience minimum

·   Working knowledge and experience in healthcare, service sector labor unions, healthcare community organizing, healthcare customer service and/or health outreach and education

 

Education, Licenses, and Certifications

·   Associate’s degree or equivalent work experience required

·   Valid driver’s license, car, auto insurance, or ability to use public transportation

 

Skills and Abilities

·   Strong communication skills (written and verbal)

·   Intermediate proficiency in Microsoft Office suite (Word, Excel, Outlook)

·   Intermediate proficiency computer skills

·   Fluency (speak and write) in Chinese (Cantonese)