Vaccine Navigator

Website United Way of Greater New Bedford

Vaccine Connect Navigator (Two Available Positions)
United Way of Greater New Bedford (UWGNB) fights for the health, education, financial stability, and basic
needs of every person in the nine communities it serves. We are actively involved in our communities,
supporting organizations and strategically creating initiatives and offering services where gaps exist.
Every United Way of Greater New Bedford staff member serves as an ambassador for the organization,
demonstrating a culture of fundraising, service and volunteer engagement.
After more than a year of coping with the terrible health and economic impacts of the Covid-19 pandemic,
there is hope on the horizon as safe and effective vaccines become increasingly available. However, some
communities face increased barriers in getting vaccinated or have a heightened hesitancy around being
vaccinated due to historical inequities and treatment disparities imposed on some communities. In response
to these circumstances, this campaign has been initiated to provide Vaccine Access through Navigation
Services (VANS).
About the Position
 Location: New Bedford, MA
 TEMPORARY, Non Exempt GRANT-FUNDED POSITION (43-week position)
 Pay rate: $20.68/ hour
 25 hours/week
 Paid training shifts and PPE will be provided
Who we are looking for:
 Local residents with positive outlooks who are outgoing and comfortable with talking to the
public, walking neighborhoods and knocking on doors to increase awareness of and reduce
hesitancy around the Covid-19 vaccines.
 Punctual, well organized, self-motivated, energetic, and motivated to work independently andwith
careful attention to detail.
 Passionate about protecting the health of the community and beginning the economic recoverythat
can only start once we emerge from the pandemic.
 Political, community, or labor experience is a plus.
 Being conversational or fluent in a language other than English is highly desirable, particularly Spanish
or Portuguese.
 Polite and courteous.
 Campaign, sales, or telemarketing experience is preferred but not a requirement.
 Strong verbal and customer service skills
.Navigators will report to an assigned Team Lead
 Recruit individuals to receive VANS using culturally appropriate strategies and materials that are
accessible to priority populations.
 Notify priority populations about availability of vaccination services in existing venues such as mass
vaccination sites, community health centers, commercial pharmacies, and Local Boards of Health.
 Provide guidance to clients about how to access existing vaccination sites.
 Work with clients to identify barriers to vaccination and customize services to help manage these
 Educate clients about COVID-19 transmission and symptoms and facts about vaccination; provide
emotional support as necessary and refer clients who express interest in behavioral health services to
these services.
 Identify vaccination sites in locations, and operating according to schedules, that are responsive to client
 Help clients register for vaccine appointments with existing vaccination providers, such as mass
vaccination sites, open Point of Dispensing (POD) locations, pharmacies, regional vaccination
collaboratives, community health centers, local Boards of Health, and other providers.
 Remind clients about their appointments, including second dose appointments as applicable.
 Arrange or directly provide medical interpreter services by appropriately qualified and credentialed
personnel for non-English speaking individuals and individuals who are Deaf or Hard of Hearing
throughout service provision, including during the vaccination appointment as per client request.
 Arrange transportation for clients both to and from vaccination sites; include support for clients who will
bring minor children with them (include ensuring that appropriately sized car seats are available);
procurement funds may be used to pay (up front, not by reimbursement) for ride shares, taxis, or public
transportation fares to and from vaccination sites for clients who are not eligible for other
transportation resources such as those available from MassHealth;
 Help clients access childcare or elder care resources that will enable them to attend vaccine
appointment(s); although procurement funds cannot be used to pay for the cost of childcare or elder
care itself, funds can be used to pay for the staff time involved in linking clients to resources in the
community that can cover these costs; and
 Contact clients within five days after their appointment(s) to follow up on their experience, discuss
client questions or concerns, and remind clients of the importance of continuing to wear masks, wash
hands, practice social distancing, etc.
 Attend daily check-in team meetings to set daily goals.
 Precisely completing and submitting short online and/ or paper forms.
 Must adhere to very strict Covid-19 safety measures and protocols including social distancing,the use of
masks that cover the mouth and nose (employer-provided, if needed), the use of sanitizing agents
(employer-provided, if needed), and a willingness to be temperature-checkedbefore every shift
Other Qualifications and Requirements
 Legal eligibility to work in the United States.
 Must have a smartphone with a data plan.
 Must have an operational car that is registered and insured, which you are licensed to drive.
 Working knowledge of/ comfort with, or willingness to be trained on use of basic smartphone
hardware and applications (iOS or Android).
 Willing to work outdoors for the purposes of door-to-door outreach as needed
To apply, send an email to and put “New Bedford Vaccine Navigator” in the
subject line.
The above statements are intended to describe the general nature and level of work being performed bythe
person holding this position. It is not an exhaustive list of all duties and responsibilities. UWGBN reserves the
right to amend and change responsibilities to meet organizational needs, as necessary.
Equal employment opportunity and having a diverse staff are fundamental principles in our organization,
where employment and promotional opportunities are based upon individual capabilities and qualifications
without regard to race, color, religion, gender, gender identity or expression, pregnancy, sexual orientation,
age, national origin, marital status, citizenship, disability, veteran status or any other protected characteristic as established under law.

To apply for this job email your details to