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Program Manager

Massachusetts General Hospital


The Massachusetts General Hospital (MGH) Cancer Center and the Merck Foundation’s Alliance to Advance Patient-Centered Cancer Care have partnered to expand the MGH Cancer Center’s existing patient navigation (PN) program to provide navigation for cancer treatment for vulnerable patients from four participating MGH Community Health Centers in Chelsea, Revere, and Charlestown. The expansion of the PN program provides vulnerable patients with navigation throughout the cancer care continuum, including screening, diagnosis, treatment, clinical trials, and end of life care that integrates psychosocial and palliative care.

The Patient Navigation Clinical Project Manager will be based at the MGH Cancer Center and is responsible for all aspects of project coordination. Working closely with the Principal Investigator and project Co-Investigators, the Project Manager will work on systems improvement and program development and help ensure smooth communication and follow-up among all project staff, community stakeholders, project consultants, and the Merck Foundation’s National Program Office. The Project Manager will manage appropriate databases for tracking financial, administrative, and research-related information and will assist professional staff in the dissemination of research and operational efforts through presentations and written materials. The Project Manager will oversee a program staff of 1-2 Patient Navigators and 1 Clinical Research Coordinator. The position requires strong leadership and program development skills.  While this is not a clinical position, it requires knowledge of and/or the ability to learn basic clinical concepts and an understanding of how and when to communicate with clinicians.  The Program Manager position requires the ability to be self-directing, outgoing, professional, and organized and a desire to work as a patient advocate with people from many different cultures and backgrounds.



Coordinate the Merck-MGH Alliance for Patient-Centered Cancer Care
Work on systems improvement aspects of the program – including improvements from the IT side, maintaining appropriate databases, efficiency improvements, and patient data tracking systems
Work with Institutional Review Board to update and maintain project compliance, as necessary
Meet on a periodic basis with IT designers to strategize system improvements based on real examples
Strengthen systems of provider/navigator communication and feedback
Oversee the data tracking and outcome reporting requirements for the program
Be involved in development of health education and community outreach materials
Produce end of the year reports on program activities and finances
Support all program staff
Oversee training schedule and orientation of new program staff
Provide ongoing mentoring and feedback as staff grow and develop into their roles
Coordinate and participate in regular team meetings
Liaise with clinical care teams, research care teams, social work, community health providers, and the Merck Foundation’s National Program Office
Trouble-shoot staffing challenges as they arise
Serve as the interface between the program and the practices



Effective advocacy skills with the ability to motivate individuals from diverse racial and ethnic populations.
Demonstrated experience, skill and track record in project implementation.
Fluency in another language (Spanish a plus) is optional but would be favorable.
A personal commitment to affecting change in urban, low income, and diverse communities.
Experience in working in a multicultural environment.
Experience in effectively coordinating a program.
Strong organizational skills, program evaluation and problem-solving skills.
Demonstrated networking and partnership-building skills.
Demonstrated ability to guide and mentor staff and develop their potential.
Excellent oral and written communication skills.
Must be highly organized, motivated, and able to work well independently and in a team
Prior research experience.
Strong writing skills.
Prior experience in managing and tracking finances of a project or grant
Proficiency with common PC computer software including Microsoft Word, Excel, Power Point
Strong interpersonal communication and mentoring skills



Bachelor’s degree or equivalent required, and/or equivalent job related experience



2 or more years related experience in the health care sector



The Project Manager will oversee a program staff of 1-2 Patient Navigators and 1 Clinical Research Coordinator I/II.

EEO Statement Massachusetts General Hospital is an Equal Opportunity Employer.  By embracing diverse skills, perspectives and ideas, we choose to lead. Applications from protected veterans and individuals with disabilities are strongly encouraged.

To apply for this job please visit partners.taleo.net.