The House Manager is responsible for the overall management and maintenance of the day-to-day operations of the program, and supporting the staff by providing quality services to the Low Threshold clients. The population of focus includes individuals struggling with homelessness, substance use, and mental health, who may also face multiple barriers to housing. The House Manager reports to and is supervised by the Program Director or his/her designee for weekly supervision and programmatic assignments
Typical functions include but are not limited to:
Act in accordance with Victory Programs, Inc.’s Standards of Excellence & Philosophy Care at all times including maintaining professional ethics, boundaries and client confidentiality and working from a strength based perspective using evidence base practices (MI, CBT, Harm Reduction etc.
Ensure that residence is maintained in a state of good repair, orderliness and is free from hazards.
Enforce all policies and procedures related to maintaining a safe and appropriate residential environment.
Assure that fire safety standards are met at all times (examples include posting fire escape routes on each floor with clearly marked exits, maintaining fire extinguishers, maintaining escape routes so they are free of obstacles, insuring that outside fire escapes are clear and in good repair, and operating monthly fire drills for residents), and attends agency-wide safety meetings.
Provide assistance with daily office and administrative functions e.g. filing, phone coverage, reception, and answering the door.
Ensure the ordering, purchasing, picking-up, and overseeing the delivery of program supplies, including cleaning supplies, linen, food, etc., utilizing VPI vehicles when indicated.
Accurately document and maintain program inventories.
Develop and maintain a good working relationship with the Facilities Departments of VPI
Maintain schedule for the cleaning of the program space including but limited to taking out the rubbish, sweeping and mopping when needed. Contact Facilities Department for repairs when needed.
Communicates to both management and co-workers any information specific to the management and maintenance of the facility that occurs during shift (utilizing orally as well as written reports in the daily log and incident reports as required).
Works collaboratively within the Low threshold Housing team to provide individualized, client centered services. Ensure that all services are delivered in compliance with agency standards and contractual requirements.
Assist new tenants by preparing bedrooms (i.e. cleaning the room, providing linens, pillow, etc.) Assist in the orientation of new clients and giving a tour of the program.
Conducts safety, security and wellness rounds/checks throughout the program as scheduled to ensure the well-being of all residents.
Engages in Nonviolent Crisis Intervention and conflict de-escalation as needed in the milieu space
Accurately document observations, encounters, incidents and engagements with clients during your shift.
Assign and provide guidance/supervision of client daily chores.
Maintain all documentation related to house management (i.e. work orders; mileage logs).
Attend weekly supervision with Program Director or his/her designee
Bilingual/bicultural candidates strongly encouraged to apply.
High School diploma or its equivalent.
Must be at least 25 years of age, with a valid Massachusetts driver’s license with a safety driving point rating of 00, 99, 01, 02, or 03
Knowledge of or openness to Addiction/Recovery and Harm Reduction Practices/Philosophy or a willingness to acquire within the first six months of employment.
Previous experience in nonviolent crisis intervention, de-escalation, and milieu management preferred.
Working knowledge of HIV/AIDS and viral hepatitis, homelessness, substance use, STIs, and sex work as well as health-related social issues faced by persons who use drugs.
Ability to work effectively with individuals of diverse race/ethnicity, sexual orientation, gender identity, sex and drug cultures, age groups, religion, country of origin, disability and economic status.
Excellent verbal communication skills including an ability to have open and affirming conversations about sex and substance use risk.
Ability to work and relate to residents in a helpful, directive, firm, yet compassionate manner.
Ability to work independently and cooperatively as a member of a professional team.
Strong organizational, writing, and communication skills.
Three strong work related references.
Proficient computer skills, including the use of Microsoft Word and Excel
CPR certification and TB screening
*** Victory Programs requires all employees to be fully vaccinated for COVID-19. Individuals may request exemption from the vaccine requirement for medical or religious reasons.
Hours: Full time (40 hours/week): Sunday – Thursday 7am-3pm
Victory Programs has helped individuals and families in crisis for 45 years. Thousands turn to us yearly for shelter, sustenance, recovery, care, and professional, compassionate support. Most struggle with homelessness, substance use and mental health, and many live with HIV/AIDS. Our team of more than 200 staff across 19 programs works with people to develop and execute creative, safe solutions to the very real challenges our clients face.
Victory Housing offers safe, stable housing. When individuals and their families have access to safe and stable housing, and a place to sleep at night they are much more likely to address other pressing issues like their health and the health of their families. With 19 innovative health and housing programs throughout Boston, Victory Programs is one of the largest providers of residential treatment programs in Massachusetts. The Victory Programs’ team is committed to moving homeless people directly from the streets into permanent supportive housing where treatment services are readily available, but participation is not mandatory. Because so many people who face homelessness are also experiencing significant health issues, Victory Programs offers a range of housing options and supportive, individualized residential treatment programs that enable people to stabilize their own lives as they regain their health, continue their recovery efforts and move from despair and hopelessness to self-sufficiency and dignity.
Our benefit program includes a 75% health and 25% dental employer premium contribution, 100% employer paid disability and life insurances, 19 days of earned time in your first year, sick time, personal days, tuition remission, and a retirement savings opportunity.
To apply for this job please visit recruitingbypaycor.com.