Community Health Worker – Behavioral Health

Website Community Health Connections

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The Community Health  Worker will provide critical links between individual patients and/or the community and the health center by: acting as cultural mediators between individuals/communities and the region’s health and social services; providing culturally appropriate health education and information; ensuring that individuals get the care they need and deserve through Behavioral Health, other CHC departments, and partner organizations; providing supportive services including assistance securing health insurance and other benefits, referrals, and general patient advocacy; and conveying community needs as they understand them.

This position relies on the individual to be: flexible, detail-oriented, organized, consistent, with strong interpersonal and teamwork skills. The ideal candidate will reside in the Fitchburg/Gardner area and have personal experience with unstable housing or homelessness or experience working with individuals and families experiencing unstable housing and/or homelessness.

Major responsibilities:

Conduct regular street outreach to individuals experiencing homelessness and community-based and individual outreach about Behavioral Health Services.
Provide information, guidance and health insurance enrollment assistance to individuals to help them through the process of obtaining medical care, dental care and behavioral health services.
Assist patients in accessing services by identifying barriers to accessing care such as transportation needs, interpretation needs, etc.; assist in providing solutions to these needs by utilizing available resources within the practice and/or community;
Work one-on-one with individuals to provide general health education; assistance applying for benefits including but not limited to health insurance, WIC, food stamps, housing, and child care; and making appropriate referrals to additional enabling services;
Represent Community Health Connections in the community by ensuring all interactions are professional and courteous.
Identify new partnerships to be developed as new agencies come to be in the community. Act as a liaison between CHC and outside agencies in order to foster a collaborative relationship necessary for ACTION’s programming,
Maintain effective communication with direct supervisor(s)
Maintain record keeping on patients, as required by policy/procedure/regulation.
Assist in patient care by being part of the patient’s treatment team to achieve optimal health outcomes
Attend community meetings and activities organized through tenants’ associations at public housing developments, neighborhood associations, and other similar coalitions;
Attend required trainings; and
Perform other duties as required or assigned.
Minimum Qualifications:

High School Diploma
Bilingual in English and Spanish preferred
Valid driver’s license and good driving record
Demonstrated organizational and time management skills
Demonstrated ability to work independently
Demonstrated communication skills (verbal and written skills in English required)
Experience using Microsoft Office, (Word, Excel and Access) and other PC based software
Experience with health insurance enrollment helpful.
Strong background in customer service
Ability to multi-task and adapt to a changing environment, and have a strong comfort level in approaching individuals in various settings.
Ability to adapt to a flexible schedule and the ability to work occasional nights and weekends.

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