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Community Health Worker

Website Caring Health Center Inc.

General Description:

The Community Health Worker will work in collaboration with CHC care teams with community-based pharmacy and agencies to prevent obesity, diabetes, heart disease and stroke and support chronic disease self-management efforts to CHC patients. The CHW will work to improve patient care and outcomes by serving as the “linkage” between the patient, the CHC care team, and community resources. The CHW will work in collaboration with other CHWs at the health center toward achieving the aims of the DPH/CDC and DHHS-funded 1422 chronic disease prevention and management grant.

Reports to:                  CHW Program Coordinator
Salary/Status:             Non-Exempt Hours:                         40 hours/week (4-year grant-funded position)

Education and Experience:
1. Associate’s Degree or equivalent background and experience

2. At least 2-5 years of experience working in community setting preferred

License, Certification and Registration

Will be required to attend and successfully complete several trainings to meet CHW certification, funding, or regulatory requirements and to meet the needs of the community (may need to supplement any previously completed CHW trainings).

Minimum Requirements:

1.       Effective communication skills; ability to practice careful listening with diverse communities

2.       Demonstrated outreach experience

3.       Excellent interpersonal communication skills

4.       Must show discretion in the handling of confidential information

5.       Must possess the ability to work independently, problem solve and make decisions when necessary

6.       Strong organizational skills, detail-oriented

7.       Ability to clearly document patient interactions

8.       Ability to use a computer, Microsoft Office, EMR, and proficient in accessing and searching the internet

9.       Friendly, reliable, punctual and professional

10.   Self-motivated, able to identify and complete project goals, and a team player

11.   Ability to establish and maintain effective working relationships with other employees, individuals seeking assistance and the general public

12.   Must have own, reliable transportation

13.   Willingness to work some weekend/evening hours depending on project needs

14.   Complete fluency in oral and written English and both oral and written fluency in at least one of the most common languages among CHC patients: Spanish, Arabic, Russian, Vietnamese or Nepali) strongly preferred.


Principle Responsibilities and Duties:

1.       Participate in on-site and off-site trainings, continuing education programs and in-service trainings to meet CHW certification, funding, or regulatory requirements and to meet the needs of the community.

2.       Build and maintain positive working relationships with the clients, providers, nurses, medical assistants, insurance navigators, agency representatives, supervisors and office staff

3.       Work collaboratively and effectively within a team to improve patient care and outcomes for patients at CHC by serving as the “linkage” between the CHC care team, patient and community resources.

4.       Effectively work with people from diverse backgrounds in reducing cultural and socio-economic barriers between clients and institutions

5.       Target and outreach to the most vulnerable and at risk patients and establish positive and supportive relationships

6.       Provide health system education and advocacy to assist patients in navigating the health care system.

7.       Convey the purposes and services of a program to the user population and the impact that program or service would have

8.       Provide basic education in individual or group sessions and motivate patients to be active, engaged participants in their health

9.       Help patients develop health management plans and goals and follow-up with health management/care plans with both patients and providers

10.   Coach patients in effective management of their chronic health conditions and self-care

11.   Develop and implement culturally and linguistically tailored educational and support activities to run in the CHC Wellness Center that address prediabetes, diabetes, or hypertension prevention and management as allowed by the grant and as needed to support identified patients

12.   Follow-up with provider-identified patients to further assess and address psycho-social-environmental barriers that limit the patients’ engagement in their care

13.   Document activities, service plans, and results in appropriate data collection tools in an effective manner while strictly adhering to the policies and procedures of the project and health center

14.   Collaborate with Patient Centered Medical Home and Quality Improvement teams to track, monitor and report on specified disease-related and patient tracking measures on a monthly basis

15.   Continuously expand knowledge and understanding of community resources, services and programs provided; human relations and the procedures used in dealing with the public as part of a service or program; functions, policies and procedures associated with the department or program area, procedures and resources available to handle new, unusual or different situations.

16.   Identify and apply appropriate role definition and skilled boundaries

17.   Participate in assigned community based activities including community events and meetings (may include some evening and/or weekend hours as needed to meet the goals of the project)

18.   Outreach to potential new patients and connect them to clinical and social services.

19.   Meet with supervisor on weekly basis and perform other duties as reasonably assigned.


Working Conditions:


1.  This position may require the ability to work long and arduous hours.

2.  This position requires the ability to use a computer workstation, viewing a CRT.

To apply for this job email your details to hresources@caringhealth.org